COMPLAINTS AND CLAIMS HANDLING MECHANISM (MAQR)
Do you have a complaint or claim regarding activities, programs, or projects funded or administered by FIAS?
How to file a complaint or claim? The preferred method for registering a complaint or claim is through the online form:
Optionally, you can contact us via WhatsApp: +593 9XXXXXXXX (reception/guidance only – will be added in 2026).
Reminder: This mechanism is exclusively for handling complaints and claims.
Anonymous Complaints
Complaints and claims can be submitted anonymously. If the information is sufficient, the MAQR will register and process the case. When the complaint is anonymous and eligible, the response or measures taken may be communicated through the public channels enabled by FIAS, while safeguarding confidentiality.
Sensitive Cases (GBV, Sexual Harassment/Abuse/Exploitation)
Cases related to gender-based violence (GBV), as well as sexual harassment, sexual abuse, and sexual exploitation, receive immediate and priority attention and are managed with a survivor-centered approach, prioritizing safety, dignity, confidentiality, well-being, and informed consent, while preventing revictimization.